FAQ

Donarl Online Store: Frequently Asked Questions (FAQ)

Ordering

Q: What payment methods do you accept? A: We accept all major credit and debit cards for payments.

Q: How do I place an order? A: Simply browse our selection of coffee machines, add the desired product to your cart, and proceed to checkout where you can enter your payment details securely.

Shipping

Q: Where do you ship? A: We ship exclusively within the United States.

Q: How long does it take for my coffee machine to arrive? A: Once your order is processed, which takes 1-3 days, your item will be shipped and should arrive within 3-7 days transit time.

Q: How can I track my order? A: After your order is shipped, we will send you a tracking number via email. You can use this number to check the status of your shipment on the courier's website.

Returns and Refunds

Q: What is your returns policy? A: We offer a 30-day returns policy. If you are not satisfied with your purchase, you can return the product within 30 days of receipt in its original condition for a full refund or an exchange.

Q: How do I return an item? A: To return an item, please contact our support team at contact@donarl.com with your order details, and we will guide you through the process.

Customer Support

Q: How can I contact you if I have questions? A: You can reach us via email at contact@donarl.com or by phone at +1 843-256-3763.

Q: What are your customer service hours? A: Our customer service team is available from 9 AM to 5 PM EST, Monday through Friday.

Store Information

Q: Where is your store located? A: Our main office is located at 1848 Sallie Street, Charleston, SC 29412. Note that this address is for correspondence only as we are an online store.

Feel free to reach out with any further questions or for more information about our products and services!